Terms & Conditions

NUTFLORA Shop No. 3, Kutani Road, Near Dr. RK School, Panipat, Haryana, India
 

Welcome to NUTFLORA. These Terms & Conditions ("Terms") govern your use of our website and your purchase of dry fruits, seeds, and related products ("Products") from us. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.
 

1. General

NUTFLORA operates as a retailer of premium dry fruits, seeds, and nuts. All content on this website, including product descriptions, images, and pricing, is provided for general information purposes and is subject to change without prior notice. We reserve the right to modify, update, or discontinue any part of these Terms at any time, and continued use of the website after such changes constitutes your acceptance of the revised Terms.
 

2. Products and Pricing

We make every effort to ensure that product descriptions, weights, images, and prices displayed on our website are accurate. However, as dry fruits and seeds are natural products, slight variations in size, colour, shape, and moisture content may occur from batch to batch. Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice, though any change will not affect orders already confirmed.
 

3. Order Confirmation

Once you place an order, you will receive an order confirmation via email, SMS, or WhatsApp. This confirmation indicates that we have received your order and does not constitute acceptance of it. We reserve the right to cancel or refuse any order at our discretion, including in cases of stock unavailability, pricing errors, or suspected fraudulent activity, and in such cases a full refund will be issued.
 

4. Shipping Policy

We aim to process and dispatch all orders within 1–3 business days of order confirmation. Delivery timelines vary based on your location and typically range from 3–7 business days from the date of dispatch, though delays may occasionally occur due to courier constraints, weather conditions, or other circumstances beyond our control.

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase. We may offer free shipping on orders above a specified value, as communicated on the website from time to time.

Once your order is dispatched, you will receive a tracking number to monitor its status. NUTFLORA is not responsible for delays caused by courier partners, incorrect delivery addresses provided by the customer, or unforeseen circumstances such as natural disasters or strikes.

We currently ship across India. For queries regarding delivery to a specific pin code, please contact our support team before placing an order.
 

5. Order Cancellation

Orders may be cancelled by the customer within a limited window after placement, provided the order has not yet been packed or dispatched. To request a cancellation, please contact us immediately at nutflora@gmail.com or 8767000005 with your order number. Once an order has been shipped, it cannot be cancelled, and the standard Return & Refund Policy will apply instead.

We also reserve the right to cancel orders in cases of pricing errors, product unavailability, or suspected misuse, with a full refund issued to the original payment method.
 

6. Return & Refund Policy

Given the perishable and consumable nature of our products, we accept returns only under the following circumstances:

• The product received is damaged, spoiled, or spilled during transit.

• The product received is incorrect (wrong item or wrong quantity).

• The product is found to have quality issues, such as spoilage or contamination, on delivery.

To be eligible for a return, you must contact us within 24–48 hours of delivery with your order number and clear photographs or a short video of the product and its packaging as received. Requests raised after this window may not be entertained, as our products are food items with limited shelf stability once opened.

Once your return request is verified, we will offer one of the following resolutions at our discretion:

• A free replacement of the affected product, or

• A full or partial refund to your original payment method, or

• Store credit for a future purchase.

Approved refunds are typically processed within 5–7 business days and may take additional time to reflect in your bank account or card statement, depending on your payment provider.

Please note: Due to hygiene and food-safety reasons, we do not accept returns or exchanges simply on grounds of change of mind, incorrect estimation of quantity, or personal taste preference, once a package has been opened.
 

7. Exchange Policy

We currently offer exchanges only in cases of a wrong or defective product being delivered. If you wish to exchange an item, please reach out to our support team within the timeframe specified in our Return Policy above, along with photographic evidence.
 

8. Damaged or Missing Items

If your package arrives visibly damaged, or if an item is missing from your order, please notify us within 24–48 hours of delivery along with photos of the outer packaging and contents. Claims raised after this period may not be accepted, as we are unable to verify the condition of goods at the time of delivery.
 

9. Payments

We accept payments through the methods listed at checkout, which may include UPI, credit/debit cards, net banking, and cash on delivery (where available). All online payments are processed through secure, third-party payment gateways, and NUTFLORA does not store your card or banking details on its servers.
 

10. Product Quality & Storage Disclaimer

Our dry fruits and seeds are sourced and packed with care to ensure freshness. However, we recommend storing products in a cool, dry place, and in airtight containers after opening, to maintain quality. NUTFLORA is not liable for quality deterioration caused by improper storage after delivery.

Customers with known food allergies are advised to check product descriptions and ingredient information carefully before purchase, as our products are processed in facilities that may also handle other nuts and allergens.
 

11. Intellectual Property

All content on this website — including the NUTFLORA name, logo, product images, descriptions, and design — is the property of NUTFLORA and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution of this content without prior written consent is strictly prohibited.
 

12. Limitation of Liability

To the maximum extent permitted by law, NUTFLORA shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products, beyond the value of the order in question. Our maximum liability in any circumstance shall be limited to the amount paid by the customer for the relevant order.
 

13. Privacy

Any personal information collected through our website (such as name, address, phone number, and payment details) is used solely for the purpose of processing and delivering your order, and is handled in accordance with our Privacy Policy. We do not sell or share customer data with third parties, except as necessary to fulfil your order (e.g., with courier partners).
 

14. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Panipat, Haryana.

15. Contact Us

For any questions, concerns, or return/refund requests, please reach out to us:

NUTFLORA Shop No. 3, Kutani Road, Near Dr. RK School, Panipat, Haryana Email: nutflora@gmail.com Phone: 8767000005